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Help Center

Managing Your Account

Managing Your Account

Got any app/card-related questions? We've got the answers.

Admins

How do I download my statement?

How can I change staff card limits?

How can I block and unblock staff cards?

How do I add a new cardholder to my account?

How can I remove a cardholder from my account?

How to check if a card is closed

How do I delete an incorrectly added receipt? (Admin)

How do I upload a receipt on behalf of another cardholder?

How do I enable receipt submission (Xero users)

How do I export a list of transactions?

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Cardholders

How do I upload a receipt?

How do I freeze my card?

I've forgotten my card pin

I've forgotten my login pin

My card has been lost, stolen or damaged

How do I delete an incorrectly added receipt? (Cardholders)

How do I turn notifications on?

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Troubleshooting

Why is my card being declined?

Why is a transaction not appearing in Xero?

Why can't I submit my receipt?

Why are transactions showing as BAS excluded?

How can I download a receipt from a transaction?

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