Why is my card being declined?

There are a couple of reasons why your card could be declining, here are some of the most common:

Has your card been activated?

If your card hasn’t been activated, you won’t be able to spend on it.

To activate your card, simply download the mobile app, and follow the steps in our helpful guide linked here.

Your card limit has been reached 

If your card limit has been reached, you won’t be able to continue spending on your card until your balance refreshes. 

To check your card balance, log into your Archa app and you will see your card credit available on the home screen.

If you need to continue spending, we recommend you contact one of the admin users for your account. They will be able to assist you with raising your limit.

The facility limit has been reached

If the facility limit has been reached, all cardholders won’t be able to spend.

To check this, contact one of the admin users for your account as they will can check this for you.

Have you entered the correct card pin?

If you’ve forgotten your card pin, you can easily set a new one by navigating on your mobile app via:

• Your Card (the icon next to home) --> Card Options --> Change Pin.

Alternatively, you can navigate this process on your web app via:

• Cards (located lefthand side of dashboard) --> Change card PIN

If you're still concerned about your card declining, contact our friendly customer support team and they will be happy to help.

You can reach them via email at help@archa.com.au or give them a call at (03)7034 6935.