There are a few reasons why receipt upload might not be working as expected. Here are some of the most frequent ones:
Is your app up to date?
Not using the latest version of the Archa app can sometimes cause issues with receipt upload.
To check if you’re using the most current version, head to the Apple Store/Google Play Store and check if there are any updates available.
Is your Xero Integration enabled?
One common reason is the account owner has not yet enabled Xero integration or Xero integration has been disabled.
An admin user can easily resolve this by enabling Xero integration in their app.
Large image size
If the image selected from your gallery is larger than 3 MB, Xero will be unable to process this image. We are currently working on a solution to address this issue, but in the meantime, users can take photos within our app to avoid this. Alternatively, you can also take a screenshot of the receipt in your gallery and upload the screenshot.
If you are uploading receipts via our Web App, Safari will automatically compress your images to a size suitable for Xero processing.
Unsupported file format
Xero currently accepts JPG, PNG and PDF file formats. Check that your receipt is in one of the listed formats before uploading.
If you still can’t upload your receipt, contact our friendly customer support team and they will be happy to help.
You can reach them via email at help@archa.com.au or give them a call at (03)7034 6935.