---
title: Why hasn't my direct debit been applied to my account?
description: Our direct debits take two business days to clear before balances are refreshed. Usually, your direct debit is triggered 3 days after your statement date with balances clearing 2 business days later,
---

[Skip to content](https://help.archa.com.au/why-hasnt-my-direct-debit-been-applied-to-my-account#main-content)

[![Archa Full Logo\_White (1)](https://help.archa.com.au/hs-fs/hubfs/Archa%20Full%20Logo_White%20(1).png?width=250&height=125&name=Archa%20Full%20Logo_White%20(1).png)](https://archa.com.au)

Open main navigation

Close main navigation

 Hello, how can we help you today?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.archa.com.au/?hsLang=en)
2. [Billing](https://help.archa.com.au/billing?hsLang=en)

# Why hasn't my direct debit been applied to my account?

Our direct debits take two business days to clear before balances are refreshed. Usually, your direct debit is triggered 3 days after your statement date with balances clearing 2 business days later, but this timeline can be subject to public holidays and weekends.

If you're still worried about your direct debit, contact our friendly customer support team.

You can reach them via email at help@archa.com.au or give them a call at (03)7034 6935. 

- [Getting Started](https://help.archa.com.au/getting-started?hsLang=en)
- [Managing Your Account](https://help.archa.com.au/managing-your-account?hsLang=en#main-content)

    - [Admins](https://help.archa.com.au/managing-your-account?hsLang=en#admins)
    - [Cardholders](https://help.archa.com.au/managing-your-account?hsLang=en#cardholders)
    - [Troubleshooting](https://help.archa.com.au/managing-your-account?hsLang=en#troubleshooting)
- [Integrations](https://help.archa.com.au/integrations?hsLang=en#main-content)

    - [Xero](https://help.archa.com.au/integrations?hsLang=en#xero)
    - [SAP Concur](https://help.archa.com.au/integrations?hsLang=en#sap-concur)
- [Archa Rewards](https://help.archa.com.au/archa-rewards?hsLang=en#main-content)

    - [Velocity](https://help.archa.com.au/archa-rewards?hsLang=en#velocity)
    - [PayRewards](https://help.archa.com.au/archa-rewards?hsLang=en#payrewards)
- [Billing](https://help.archa.com.au/billing?hsLang=en)
- [FAQs](https://help.archa.com.au/faqs?hsLang=en#main-content)

    - [Security](https://help.archa.com.au/faqs?hsLang=en#security)
    - [Travel Insurance](https://help.archa.com.au/faqs?hsLang=en#travel-insurance)
    - [Get In Touch](https://help.archa.com.au/faqs?hsLang=en#get-in-touch)

[![Archa Icon-1](https://help.archa.com.au/hs-fs/hubfs/Archa%20Icon-1.png?width=100&height=100&name=Archa%20Icon-1.png "Archa Icon-1")](https://www.archa.com.au/)

archa.com.au

Copyright © 2026, Archa Limited ACN 614 724 355