Why hasn't my direct debit been applied to my account?

Our direct debits take two business days to clear before balances are refreshed. Usually, your direct debit is triggered 3 days after your statement date with balances clearing 2 business days later, but this timeline can be subject to public holidays and weekends.

If you're still worried about your direct debit, contact our friendly customer support team.

You can reach them via email at help@archa.com.au or give them a call at (03)7034 6935